Company Policies & Procedures

Product Availability

Orders received before 3pm EST are typically shipped out that same day. Due to popular demand, we occasionally run out of stock. Should this occur, an email will be sent to the email address associated with your account or in the event you did not create an account, notification will be sent by mail or phone associated with your account order within one to two business days. If an email address is on file, you will receive an email notification with the corresponding tracking number once your order has shipped. If you need further assistance or require expedited shipping, please contact our customer support team at: 855-BE-GREEN (855-234-7336) or

Cancellation & Modification

Please contact us our customer support team at 855-BE-GREEN (855-234-7336) or immediately if you need to cancel or modify your order. As we know that your time is valuable, we strive for the most efficient delivery times possible. Once an order has been sent to our warehouses, we cannot stop or modify it, but we would be glad to do so if we are contacted in time to make the required modifications.

*If you were unsuccessful in an attempt to cancel an order, please review our Return Policy for further assistance.

Return Policy

We strive to provide our customers with the highest quality shopping experience and superior grade products. In the event you are not satisfied with your purchase, you may request to return the merchandise for a refund within 30 days of the invoice date. All refunds must be pre-approved through the Return Merchandise Authorization Process. This process can be launched by requesting a return by contacting contact our customer support team at 855-BE-GREEN (855-234-7336) or

All returns must be returned in the original container and in the exact condition in which they were received. Our customer support team will provide you with precise return instructions during the Return Merchandise Authorization Process. Most refunds are typically processed within five to seven business days after receipt of the item at our facility. Upon receipt of the item, our team will inspect and file the proper report into our system to complete the Return Merchandise Authorization at which time the funds are issued in the form of a refund to the same payment method that was used during the purchase. In the event that a refund cannot be issued to the original purchase method, our team will contact you directly to arrange the refund in whatever manner suitable.

Payment Method

We accept most major credit cards payment including VISA, VISA for Businesses, Master Card, American Express, Discover, Diner’s Club, Gift Cards, and JCB International. If you are seeking an alternative form of making payment, please contact our customer support team at 855-BE-GREEN (855-234-7336) or

Online Security

We take the security of your information very seriously and take every measure to ensure that your information is always kept secure and never share your information to any non-affiliated third party. The only time your information is shared in any fashion is when it is required to facilitate the delivery of the items that you order or internally for our customer service team to assist you at your request. We value your privacy and make every effort to only disclose information when required to fulfill your requested order and no additional information other than that which is required is shared at any time.

*Please note: For Customer safety, quality control, and fraud prevention all orders go through a series of security measures during the fulfillment and shipping process. On rare occasion, we may require additional information which we will request via email, mail, or phone in order to establish an order’s validity or accuracy. In this event, there may be a slight delay while we wait for the requested information.

Sales Tax Policy

Energy Saving Solutions adheres to the US tax law and regulations. Tax is charged on orders shipped to the state of Georgia as required by law. If you are a tax-exempt entity in the state of Georgia, please contact our customer support team at 855-BE-GREEN (855-234-7336) or to place your order and we would be glad to assist you with that transaction.

Order Limitations & Limited Quantities

Energy Saving Solutions reserves the right, at its own discretion, to limit or cancel any order or part of an order as deemed necessary by company policy. It is rare for an order to be cancelled internally, however in the event an order or part of an order is cancelled we will attempt to contact and inform you at any or all of the contact methods provided on the corresponding account. This typically occurred due to reports of fraudulent activity connected to the payment method provided during purchase or connected to the shipping address provided. Regardless if the attempts to contact and give notification are successful, the purchase will be refunded in full at the time of cancellation.